Privacy policy

How we handle your personal information, in line with the Protection of Personal Information Act (POPIA).

Who we are

AWWi (Pty) Ltd, trading as All Your Needs I.T, registration 2020/482546/07, Johannesburg, Gauteng, is the responsible party. Information officer: [name]. Contact: im@live.co.za, 060 698 8689.

What we collect

  • Your name, phone number, email address, company and a description of your problem, when you call, email or chat.
  • Call recordings and transcripts, when you call our helpdesk. We tell you at the start of the call.
  • Chat messages and your chosen language, when you use the chat on our website.
  • Remote session details (such as the session ID) and what we do on your computer during a session you have allowed.
  • Your IP address, when you visit this website or when we load fonts for it.

Why we use it

To provide IT support, log and follow up support tickets, contact you about your request, keep records of work done, and keep our systems secure. We do not sell your information or use it for unrelated marketing.

Who processes it for us

We use service providers to run our systems: Amazon Web Services (servers), Cloudflare (website hosting, DNS and security), and [speech-to-text, language model and text-to-speech providers, once chosen]. Some of them process data outside South Africa. We only use providers that protect information to a standard comparable to POPIA, and we do not share your information with anyone else unless the law requires it.

How long we keep it

Call recordings and transcripts: [period]. Support tickets and chat history: [period]. We delete or de-identify information when we no longer need it, unless the law requires us to keep it.

How we protect it

Our systems use encrypted connections, restricted access and encrypted storage. Remote sessions only start with your permission, and you can end one at any time.

Your rights

You may ask us to confirm what information we hold about you, to correct or delete it, and to object to how we use it. Email im@live.co.za. If you are unhappy with our response, you can complain to the Information Regulator at inforegulator.org.za.

Changes

We may update this policy and will change the date below when we do.

Last updated: [date]